Safety and quality
We work only with professional, affiliated carriers and actively check that agreements are kept. This is what we actually do — not a promise, but the process behind every ride.
Checking drivers and documents
Every driver registers with company details and documents, including their Dutch taxi pass (P number), driving licence and Chamber of Commerce registration. We review each application manually; only after approval does a driver gain access to rides.
Documents are tracked in the driver portal. If a mandatory document expires, access to new rides can be paused until it is renewed.
The right vehicle for each ride
Based on the number of passengers and the luggage you enter, the system determines which vehicle type is needed. Only drivers with a suitable vehicle can take that ride, so everyone and all luggage travels safely.
Code of conduct
On registration, all drivers accept our driver code: arriving on time, professional and respectful behaviour, safe driving, a clean and presentable vehicle and helping with luggage.
Reviews after the ride
Customers can leave a review after the journey. If you are not satisfied, that review reaches us internally first, so we can resolve the issue with you before anything is published.
Ride monitoring
For every ride we can see which driver is assigned and what the status is. For airport rides we follow the flight number provided, so the pick-up time moves with a delay. If something goes wrong, we can step in and arrange replacement transport.
Complaints and follow-up
Complaints are recorded against the ride and driver concerned, assessed and followed up. Repeated or serious shortcomings lead to a warning, suspension or termination of the driver account.
Clear agreements
What you book is what you pay: the fixed price is set before you book. Changes, cancellations and refunds follow fixed rules that are published in advance.