Complaints procedure
If something went wrong with your ride, we want to know. A complaint helps us correct the situation for you and improve the service for the next passenger.
This is an English translation for your convenience. The Dutch version of this procedure is the legally binding text.
How to report a complaint
Email info@taxiritje.nl or call +31 85 060 7086. Report the complaint as soon as possible after the ride, so we can still check the details with the driver.
What we need from you
- Your booking number from the confirmation email.
- The date, time, pick-up address and destination of the ride.
- A description of what happened.
- What outcome you are looking for.
- Any photos or documents that support your complaint.
How we handle your complaint
You receive confirmation that we have your complaint, usually within one working day. We then review the booking, the ride data and, where relevant, the driver's account of events. We aim to give a substantive answer within ten working days; if we need longer, we tell you why.
Possible outcomes
- An explanation of what happened and why.
- A correction of an invoice or a partial or full refund.
- A measure towards the driver or transport company involved.
- A change to our own process, so the situation does not recur.
Lost property
Left something in the car? Call +31 85 060 7086 with your booking number. We contact the driver and arrange collection or return with you.
If you disagree with our decision
Let us know in writing and we will review the case again. If we cannot reach agreement, you are free to submit the dispute to the competent Dutch court. For complaints about the handling of your personal data, you may also contact the Dutch Data Protection Authority.