For customers
Taxi contact and custom requests
Most rides are booked online in a couple of minutes, but sometimes it is easier to talk to a person. Our team is reachable around the clock and answers in English.
How to reach us
- Phone: +31 85 060 7086 — 24/7, also for urgent changes on the day of travel.
- Email: info@taxiritje.nl — for quotes, invoices and questions that are not urgent.
- WhatsApp: +31 85 060 7086 — handy if you are abroad.
- Have your booking number to hand; it is in your confirmation email.
What to contact us about
- A route, group or occasion that the online form cannot handle.
- A change or cancellation within 24 hours of pick-up.
- An invoice, VAT details or a business account.
- Lost property left in a taxi.
- A complaint about a ride you have taken.
- Your driver has not arrived — call us straight away.
Company details
Rides are performed under the Dutch taxi licence of Carnisse Taxicentrale, registered in Rotterdam with the Dutch Chamber of Commerce under number 24369978, VAT number NL814157932B01. Our full details are on the Dutch contact page.
Frequently asked questions
Do you answer in English?
Yes. Our customer service answers in English by phone, email and WhatsApp, and rides booked in English are assigned to English-speaking drivers.
When can I reach you?
24 hours a day, seven days a week, including public holidays. For urgent matters on the day of travel, always call rather than email.
My ride is within 24 hours and I need to change something. What do I do?
Call +31 85 060 7086. Within 24 hours of pick-up the ride is already assigned to a driver, so we arrange the change with them directly.
Can you quote a route that is not on the website?
Yes. Email info@taxiritje.nl with the addresses, date, time and number of passengers, and we will send a fixed price.
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Rather book straight away?
Enter your addresses online and see the fixed price immediately.
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