What Should You Do If a Reserved Taxi Doesn't Arrive?

Good to know before you travel

If the taxi unexpectedly doesn't arrive, please contact us immediately. We will try to send another taxi nearby as soon as possible. If a replacement is no longer feasible on time, you will receive an immediate refund, and we will personally look for a suitable solution, for example, a discount on a future journey.

Step-by-step Plan

This is how you act fastest:

• •Check the date, time, and pick-up address in your confirmation email.
• •See if you have a message or missed call from the driver.
• •Call 085 060 7086 and provide your booking number.

Prevention

When booking, enter a phone number where you can be reached, and mention any special details about the pick-up address in the remarks.

Why Checking This in Advance Makes a Difference

The question 'what should you do if a reserved taxi doesn't arrive' usually doesn't arise out of nowhere. You want to arrive on time, avoid surprises, and know what to expect on the day itself. A pleasant taxi journey begins with a few simple checks. Knowing who you're booking with, what journey has been agreed, and how to make contact, provides more certainty than looking for answers only when you're on your way.

The best preparation aligns with your own situation. Keep the confirmation and share the journey details when it feels right. When getting in, check if the driver knows your name and destination. If in doubt or in an unexpected situation, contact us directly.

How to Apply This to Your Own Journey

Make sure your phone is accessible and keep your booking number handy. This allows a query about the journey to be looked up and resolved more quickly. Use the details of the actual traveller, even when someone else makes the booking.

After calculating, take a moment to check all details before paying. This ensures that the practical information from this article isn't just theory, but becomes a journey that has been clearly and calmly prepared.

In short

First check your confirmation, then call directly with your booking number to hand.

How booking a taxi with Taxiritje.nl works

Prices are based on the actual road distance in kilometres between your pickup address and your destination, so you always know the amount before you book. Payment is online by card or iDEAL, and you receive a confirmation by email with the driver details, the pickup time and an invoice with VAT for business trips.

You book online in a few steps. Enter your pickup address with house number and postcode, add your destination and choose the date and time. The price you see is the price you pay: it already includes luggage, tolls, parking at the airport and waiting time, so there is no meter running during the journey and no surcharge at night or at the weekend.

Reservations are possible up to three hours before pickup, and you can book a one-way trip or a return in the same booking. For flights you enter your flight number; we then follow the actual landing time and include up to 80 minutes of free waiting time at the airport. For a pickup at a home or hotel address we include 15 minutes.

• •Fixed price per journey, confirmed by email before the driver is assigned.
• •Sedan or estate car for 1-4 passengers, minibus for 5-8 passengers.
• •Extra stops along the way can be added while booking.
• •Changes and cancellations online up to 24 hours before pickup; call 085 060 7086 within 24 hours.