What if your train or flight is delayed?
Delays are the normal state of travel, not an exception, so the question is not whether one happens but what it costs you when it does.
For rides from an airport we follow your flight, and for other pick-ups there is free waiting time plus a phone number that always answers.
Delayed flight
- Give us your flight number and landing time when booking.
- We track the flight, so the pick-up moves with the actual landing.
- You have 80 minutes of free waiting time after landing.
- At Schiphol you are met at Departures (upstairs), point 3C.
- No need to call or rebook: the schedule adjusts by itself.
Delayed train
- Tell us the train details for a station pick-up so we plan a margin.
- 15 minutes of free waiting time applies at a regular pick-up point.
- Running later than that? Call the driver on the number in your confirmation.
If the delay breaks your plan
Cancelled flight, rebooked to tomorrow, or diverted to another airport? Call +31 85 060 7086. We are reachable 24 hours a day and can move the ride, change the pick-up airport or cancel it, depending on what you need.
Changes more than 24 hours before pick-up can also be made yourself in your account, including the date, time and flight number.