What to do if your train is cancelled and you need urgent transport?

Good to know before you travel

Online reservations can be made up to 3 hours before departure. If you need transport within that 3-hour window, please call our dispatch centre; the dispatcher will review what options are still available at that moment.

Step-by-step plan

This is how you stay in control:

• •Check the NS app or travel planner for alternatives.
• •Enquire with NS about possible compensation for major delays.
• •If you need to be somewhere on time, book a taxi at a fixed price.

At short notice

Online booking is possible up to a minimum of 3 hours before departure. If you're planning an important journey, such as to the airport, it's better to book a taxi immediately so you aren't dependent on the railway.

Why checking this in advance makes a difference

The question 'what do you do if your train is cancelled and you need urgent transport?' doesn't usually arise out of nowhere. You want to arrive on time, avoid surprises, and know what to expect on the day itself. A pleasant taxi ride starts with a few simple checks. Knowing who you're booking with, what journey has been agreed, and how to make contact gives more certainty than only looking for answers once you're on your way.

The best preparation aligns with your own situation. Keep the confirmation and share the journey details when it feels right. When getting in, check that the driver knows your name and destination. In case of doubt or an unexpected situation, contact us immediately.

How to apply this to your own journey

Ensure your phone is reachable and keep the booking reference handy. This allows any query about the journey to be looked up and resolved more quickly. Use the details of the actual traveller, even when someone else makes the booking.

After calculating, take a moment to check all details before paying. This ensures that the practical information from this article doesn't just remain theoretical, but becomes a journey that has been clearly and calmly prepared.

In short

First, check for alternatives; if you're in a hurry or have a flight to catch, plan a fixed-price taxi.

How booking a taxi with Taxiritje.nl works

Prices are based on the actual road distance in kilometres between your pickup address and your destination, so you always know the amount before you book. Payment is online by card or iDEAL, and you receive a confirmation by email with the driver details, the pickup time and an invoice with VAT for business trips.

You book online in a few steps. Enter your pickup address with house number and postcode, add your destination and choose the date and time. The price you see is the price you pay: it already includes luggage, tolls, parking at the airport and waiting time, so there is no meter running during the journey and no surcharge at night or at the weekend.

Reservations are possible up to three hours before pickup, and you can book a one-way trip or a return in the same booking. For flights you enter your flight number; we then follow the actual landing time and include up to 80 minutes of free waiting time at the airport. For a pickup at a home or hotel address we include 15 minutes.

• •Fixed price per journey, confirmed by email before the driver is assigned.
• •Sedan or estate car for 1-4 passengers, minibus for 5-8 passengers.
• •Extra stops along the way can be added while booking.
• •Changes and cancellations online up to 24 hours before pickup; call 085 060 7086 within 24 hours.